At Hare Krishna Orchid, we strive to provide an exceptional experience for our guests from the moment they book to the end of their stay. Our shipping and delivery policy ensures that all products and services are provided in a timely and efficient manner. This policy applies to any products or services ordered through our website, such as room reservations, event bookings, or other hotel-related services.
1. Room Bookings and Confirmation
- Upon successful booking, a confirmation email will be sent to the email address provided during the booking process. This email will include details of your reservation, such as check-in/check-out times, room type, and any special requests.
- No physical shipping is required for room reservations or service bookings.
2. Event Booking and Delivery
- Event bookings at Hare Krishna Orchid (e.g., conferences, weddings, and other special events) will be confirmed via email. All relevant event documents, such as contracts or invoices, will be sent electronically.
- Any physical materials or gifts related to event packages, such as wedding favors or event décor, will be delivered on-site at the hotel on the day of the event unless otherwise specified.
3. Digital Products and QR Codes
- For any digital services (such as QR code resources, digital event invitations, or virtual meetings), a download link will be provided via email immediately after payment confirmation.
- If you encounter any issues receiving your digital product, please contact our support team at [support email] for assistance.
4. Gift Shop Items and Delivery
- Products ordered from our online gift shop will be processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once the item has been dispatched.
- We deliver within [mention geographical areas], and delivery typically takes 3-7 business days, depending on the destination.
- Shipping charges, if applicable, will be calculated at checkout based on your delivery location.
5. Delivery of In-Room Amenities
- Any in-room amenities, such as flowers, cakes, or special requests, will be delivered directly to your room at the specified time during your stay. Guests can arrange for these services during the booking process or by contacting the front desk.
6. Lost or Damaged Items
- If any item shipped to you from Hare Krishna Orchid arrives damaged or is lost in transit, please notify us within 48 hours of receipt. We will promptly address the issue and arrange for a replacement if necessary.
7. International Shipping
- At this time, Hare Krishna Orchid does not offer international shipping for physical products.
8. Cancellations and Refunds
- Please review our Cancellation and Refund Policy for details on canceling reservations or returning products. For event-related bookings, all cancellations must be made in accordance with the terms of the specific event contract.
9. Contact Information
- If you have any questions or concerns about your booking, product delivery, or any other matter, please contact us at:
- Phone: +91 84750 60060
- Email: reservation@resortharekrishnaorchid.com
- Address: Sunrakh Rd, behind Prem Mandir, Vrindavan, Sunrakh Bangar, Uttar Pradesh 281121
We value your trust in Hare Krishna Orchid and will continue to ensure that our shipping and delivery process is as seamless as possible for you.